Auto-Unlock for Android is Back!
We’re incredibly sorry about the inconvenience caused by the lack of auto-unlock for the past few months; auto-unlock no longer worked when we refactored the app, and we had to re-implement this feature. Our team has been working hard on auto-unlock and we’re pleased to announce that it’s back as of the latest update! This newest version supports both Wi-Fi Access Point and auto-unlock, so we hope you will all update your apps and give it a shot. Please also let us know if you notice any issues with auto-unlock so we can fix them.
To report a bug or offer feedback, please message us or email email@example.com and include the following information:
- Sesame account email
- Device model
- Android OS version
We want auto-unlock to work as well or better as it used to, so we’d appreciate if you notify us of bugs so we can squish them ASAP. Have additional feedback, suggestions, or feature requests? Email us your thoughts and we’ll see what we can do!
Wi-Fi Access Point Shipping
We have our first batch of final Wi-Fi Access Points available for shipping! We will be emailing customers for address confirmations and shipping Wi-Fi Access Points in multiple batches over the next few weeks as we continue to receive additional shipments of inventory.
If you’d like to get on our shipping list for the Wi-Fi Access Point, please email firstname.lastname@example.org.
Be sure to put “Address Update” in the subject line to help us find your email more easily, then put the below in the body of your email:
- Order number
- Shipping address
- Phone number
Once we have your confirmed address, we will ship as quickly as our inventory levels allow. We will be prioritizing Kickstarter backers in the US for shipping and expect to ship our current batch by the end of the month. Please give us some time to process the huge volume of emails we expect to receive. We will send you a tracking number when your package ships; make sure to keep an eye out for it! Address updates received in excess of our current inventory will be shipped when we receive our next batch of Wi-Fi Access Points in March.
Sorry about the temporary lapse in service! We apologize for the inconvenience caused - it is back up now. We would like to transition from Virtual Station to Wi-Fi Access Point, so please be sure to email us your address and order number so we can send you a Wi-Fi Access Point.
We initially created Virtual Station as a way to test Wi-Fi Access Point features before we had the hardware completed, and made it available to our iOS beta testers via TestFlight for feedback. We’ve already suspended development on Virtual Station to focus on Wi-Fi Access Point and will no longer be offering support for this app. We will be pulling it from TestFlight in the near future, so if you are relying on Virtual Station now, please email us your order and shipping information ASAP so we can ship you a physical Wi-Fi Access Point before Virtual Station is removed for good.
Auth Token Error & Technical Support
We’ve seen a few people mention getting the Auth Token Error. If you see this, please log out and login again and it should solve the issue! If not, be sure to let us know.
For technical support, please email us at email@example.com. Please be sure to include the following:
- Order number
- Sesame account email
- Screenshot or video of the issue
We’d be happy to help troubleshoot! If we determine your unit to be defective, we will process free repair/replacement under our limited 1-year warranty. If the warranty has expired, a repair fee is required for us to repair/replace your device.
Thank you again to all of you for your patience and support. We know it’s been a long, bumpy ride, full of ups and downs, but we’re thrilled to be seeing the light at the end of the tunnel.
Our journey doesn’t end here - we are still working hard to improve Sesame by releasing updates and new features. We can’t wait to show you what we have in store and hope you will continue to support us as we grow. We’re always happy to take suggestions and answer questions, so be sure to email firstname.lastname@example.org - we’d love to hear from you!
CANDY HOUSE, Inc.
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