International Shipping (To USA)

Shipping & Delivery

Products Type	Shipping Fee	Delivery Time
Device *SESAME 5USA/5/5Pro, Bike 2, Bot 2, Touch/Touch Pro, Open Sensor, Hub3, CANDY HOUSE Remote / Remote nano	Free	5-7 business days
Accessory	$25 *Free when purchased with Device	5-7 business days *When purchased with Custom-made Adapter, please allow 7-10 business days for delivery due to production time.

Duties & Taxes

Additional charges such as customs duties and taxes may apply. These taxes are not included in the shipping fees you have paid in advance. CANDY HOUSE, Inc. assumes no responsibility for these taxes.

CANDY HOUSE, Inc. cannot control or predict customs duties or taxes. Please verify and bear responsibility for any duties or taxes that may apply.

If you refuse to pay these additional charges, the return shipping fee and associated costs will be deducted from your order amount before refund. If additional charges exceed your order amount, we may charge the excess to the credit card used for payment.

In Case of Returned Packages

Packages may be returned for various reasons. Depending on the reason, additional charges may apply. Please review the following information:

• If a package is returned due to incorrect or unknown address: Please verify your shipping address carefully when ordering. If additional fees are charged by the carrier for return shipping, these will be deducted from your refund or charged as a re-shipping fee.
  
  
• If a package is rejected by customs: We may need to recover the package in such cases. Any customs duties or shipping fees incurred will be deducted from your refund or charged as additional re-shipping fees.