Shipping & Taxes
Shipping & Delivery
Please see below for the shipping options CANDY HOUSE, Inc. offers our US customers:
|Shipping||Shipping Fee||Estimated Delivery Time|
|Standard Shipping||$5.95||3-5 business days|
|Expedited Shipping||$9.05||2-3 business days|
|Priority Shipping||$17.00||1-2 business days|
CANDY HOUSE, Inc. is required to collect sales tax in California, where we have a physical presence. Sales tax is calculated based on the shipping zip code.
Shipping & Delivery
International orders are shipped via DHL from Taiwan and should arrive within 7 business days of placing your order. We currently ship to every country except Brazil, Chile, Hong Kong, India, Spain, and Russia.
|Order Value||Shipping Fee|
|$299.99 and under||$15|
|$300.00 and up||$20|
For shipping to Hong Kong, please purchase Sesame from our Hong Kong distributor Manton.
Customs Duty & Taxes
Many international orders will incur additional fees in the form of customs duty and taxes, and CANDY HOUSE, Inc. is not responsible for these charges, nor are these charges included in the shipping fees charged by CANDY HOUSE, Inc.
CANDY HOUSE, Inc. has no control over customs duties and applicable taxes and cannot predict what they may be. Any such duties and taxes are solely the responsibility of the customer.
If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, CANDY HOUSE, Inc. may charge those amounts to the credit card originally used for the order.
All pricing and invoices will be listed in USD. CANDY HOUSE, Inc. does not provide currency conversion for orders made on candyhouse.co. CANDY HOUSE, Inc. is not responsible for any currency conversion fees or foreign transaction fees that may be incurred.
Return to Sender Packages
Packages can be returned to us for many reasons. Depending on the reason for return, there may be additional charges applied to your order. Please read below for more information:
- Packages can be returned to us for missing or incorrect address information. Please take a moment to check and make sure your address is correct. If the carrier charges us to return the package, this will be deducted from the refund or added to the re-shipment fee.
- Packages can be returned to us if they are refused at customs for any reason. Sometimes we choose to get these packages back. If there are any customs fees and shipping charges to return your order, this will be deducted from the refund or added to the re-shipment fee.