Sesame is available now! You will receive a tracking number once your order ships. Please give us 1-2 business days for shipping, and 3-7 business days for delivery.

The Wi-Fi Access Point is currently pre-order only. We are beginning to ship Wi-Fi Access Points pre-orders now. If you haven't received yours, please email sesame@candyhouse.co and provider your order number, shipping address, and phone number so we can add you to the shipping list.

Note: If you order both the Sesame smart lock and the Wi-Fi Access Point, we will ship Sesame to you first. The Wi-Fi Access Point will be shipped to you once it's available (at no additional shipping cost).

Question about your order? Please email sesame@candyhouse.co.

We believe in providing quality products to our customers. If you notice any issues with your device, please email sesame@candyhouse.co so we can take a look. CANDY HOUSE is happy to replace defective products for up to one year from the date of receipt. Please see our Returns page for more information on our 1-year limited warranty policy. 

CANDY HOUSE offers a 30-day return policy for our products.

• If you are not satisfied with your purchase, please contact us within 30 days to initiate a return.
• Please ensure that the item you're returning is unopened & unused. If showing signs of wear or damage, we reserve the right to deduct a 15% restocking fee from the refund.
• Only items that have been purchased directly from candyhouse.co can be returned to CANDY HOUSE. If purchased from a different retailer, please contact the seller directly for their return policy.
• For details on our full return policy, please see our Returns page.

You can sign in to the CANDY HOUSE Forum with your Sesame account email and password! Feel free to discuss Sesame with others, ask for help, and even hang out with founder Jerming!

Thanks for asking! You can stay updated on new product features via our blog, our newsletter, our Facebook, or our Twitter! 

If you have any questions or feedback for us, feel free to email sesame@candyhouse.co.

Sesame is a robot you install over your deadbolt. Since there's no need to take apart your existing lock or replace any of its part, Sesame can also be considered a retrofit smart lock. Sesame adheres directly to your door and grips onto your lock's knob, then uses its motor to turn the knob and lock/unlock your door.

With Sesame installed, you have more options - you can lock or unlock your door with your key, turn the thumb turn manually, or pass a command to Sesame from your phone via Bluetooth. You can also ask Sesame to generate guest keys for your friends and family so they can also lock and unlock Sesame from their phones. You can even set up Sesame so it'll automatically unlock when you arrive and lock after a set period of time.

The Wi-Fi Access Point is an accessorty that serves as a bridge between Sesame and your Wi-Fi network. With the Wi-Fi Access Point, you can connect to Sesame from anywhere in the world as long as you have an internet connection, allowing you to lock/unlock your door, manage guest access, and receive real-time notifications - all while away from Sesame. It's possible to use Sesame without the Wi-Fi Access Point, but if you want remote access to the Sesame smart lock, you'll definitely want to pick up the Wi-Fi Access Point as well!

Sesame is AES 256-bit and TLS 1.2 encrypted, and we also have protocols in place to protect against relay attacks and man-in-the-middle attacks. No one will be able to brute force a connection to your Sesame and unlock it without the correct credentials. 

However, you do need to take some basic steps to keep your Sesame account password secure - social engineering can be a greater risk than hacking by a complete stranger. To protect yourself from unauthorized access, make sure you keep your username and password in a safe place and do not share your login credentials with anyone - add them as a guest to grant access instead. Please note that CANDY HOUSE will never ask for your password, only for the email address associated with your account, so let us know if you ever receive any suspicious emails asking for your password.

Yes! You can still use your original key to lock/unlock your door after you install Sesame. Sesame is installed over the thumb turn on the inside of your door and will turn with the knob if it is locked/unlocked manually or with a key. You'll still be able to use your spare key to get in if you don't have your phone with you.

You can borrow a friend's phone, download the Sesame app, and login with your account to unlock your door. Just remember to sign out afterwards!

Please also make sure to change your password so you will be automatically signed out on your lost/stolen phone.

If you have your spare key, you will also be able to unlock your door with your key instead of a phone.

You can always use your key to open the door.

Alternatively, you can also borrow a friend or neighbor’s phone to download the app, use your login to access the door, then delete the app.

The Sesame smart lock is compatible with smartphones with Bluetooth 4.0 running iOS 8.0 & above (Sesame on the App Store) or Android 4.3 & above (Sesame on Google Play).

There is no limit on the number of Sesame smart locks that can be managed with one account, allowing users to easily manage access to real estate, holiday homes, or rental properties.

We provide two Panasonic CR123A 3V lithium batteries with your Sesame smart lock. According to our in-house tests, the batteries are good for 5000 actions with Sesame, which means they should last for around 500 days if you use your Sesame 10 times a day. To change the batteries, simply push down on the center of your Sesame to remove the cover and replace your batteries.

Please note that the battery percentage is based on voltage rather than capacity, so we recommend changing the batteries as soon as you receive the low battery notification! For more details, check out this forum post on battery life.

Make sure you've entered your email correctly, then check your spam, junk, and/or trash folders if you can't find your verification email in your inbox. You can also request a code be re-sent to you by clicking "resend code" in the Sesame app.

Check out our video for registering your new Sesame: How do I find and register my Sesame?

Check out our tutorials for more information!

How do I set up Auto-Unlock?

Yes, you can give permission/access to anyone you'd like as long as you have their email address! Simply enter your guest's email address in the app, and they'll receive an invitation to download the Sesame app and verify their account. Once they have activated their account, they will automatically have access to Sesame and be able to lock/unlock it via Bluetooth. They will also be able to set up auto-unlock if they'd like!

You can see our tutorial for more information: How Do I Add a Guest?

The owner of the Sesame smart lock can grant access to up to 99 guests.

Yes! Please check out the CANDY HOUSE Developer Site for more information on Sesame's cloud API. Please note that you'll need to have a Wi-Fi Access Point in order to connect to Sesame via the internet. Please also be sure to enable Cloud Integration under Sesame > Status > Change Settings > Integration. 

If you're interested in checking out the API but have no idea how to get started, we have a no-programming-knowledge-needed tutorial that walks you step-by-step through setting up the API so you can control Sesame from your computer instead of through the Sesame app.

Do not reset your Sesame unless you are attempting to set it up for the first time, or if you have already removed it from your account. You may need to remove and re-add your Sesame if you reset it while it's registered.

To reset your Sesame, use a paperclip to press the reset pinhole at the bottom of your Sesame until the blue LED light is a steady blue.

You may refer to the tutorial video here: How To Reset Your Sesame

Sesame not working? Sesame disconnected from your phone? Or experiencing other problems with Sesame?

Here are the troubleshooting steps we recommend you try first:

1) Force quit and restart the Sesame app

2) Toggle your Bluetooth on and off

3) If you are an iOS user, clear the Bluetooth cache by going to the Bluetooth Menu, selecting your Sesame, clicking "Forget This Device", then return to your app and allow your phone to pair with Sesame again

4) Reinstall the Sesame app

5) Restart your phone

6) Remove and replace the batteries, or replace with new batteries if the current ones are low. Here's a video showing how: How to Change the Batteries in a Sesame

7) Unregister and re-register your Sesame. If you are an iOS user, you will need to clear the Bluetooth cache by selecting "Forget This Device" in the Bluetooth menu. Here's a tutorial for how to do so: How do I remove/unregister Sesame from my app? Then, manually reset your Sesame: How do I reset my Sesame manually? Once you've reset your Sesame, you'll be able to add your Sesame again and set it up like new. Please note you will need to re-add any guests or managers.

8) If your Sesame has gotten stuck and doesn't move smoothly, realign the gears with this video: How to fix your Sesame

You can also check out the CANDY HOUSE Forum (sign in with your Sesame account email and password!) to see if anyone's experienced similar issues and what their solution was.

If you're still experiencing issues after trying the steps above, please email sesame@candyhouse.co with the following information:

1) Order number

2) Device, OS version, and Sesame app version

3) Email address associated with your Sesame account

4) A video showing Sesame malfunction (please provide a link if your file is over 15 MB)

5) Screenshots of your app during malfunction

6) Any additional information on the nature of the malfunction you feel would be relevant, and what troubleshooting steps you've attempted

We'll do our best to help troubleshoot the issue and get your Sesame working again. If we determine your Sesame to be defective, we would be happy to arrange a replacement under our 1-year warranty policy.

The Wi-Fi Access Point is a bridge that connects your Sesame to the internet.

With the Wi-Fi Access Point (and assuming you have internet access), you can
1. Remotely access your Sesame smart lock no matter where you are
2. Remotely grant or revoke access for your guests no matter where you are
3. Receive instant notifications whenever someone locks or unlocks Sesame, no matter where you are
4. Link your Sesame to Google Assistant, Amazon Alexa, IFTTT, API, and more!

Without the Wi-Fi Access Point, you can access, grant or revoke access, and get notifications only when you are within Bluetooth range of your Sesame smart lock.

Please see our product page and blog posts for updates on the Wi-Fi Access Point. We are currently shipping pre-orders. If you haven't yet received yours, please email sesame@candyhouse.co with "Address Update" in the title and the following information in the body:

1. Order number
   
2. Shipping address
   
3. Phone number
   

We will reply to your email when we're ready to ship your order, and you will receive a tracking number once your order is shipped.

The Wi-Fi Access Point has a USB plug, so it can be used in any country as long as you have a USB power adapter! The minimum current required is 0.2A. It is totally fine to use 1A or 2A USB power adapters with the Wi-Fi Access Point; it will draw the current it needs from the adapter.

You can find video and written instructions for setting up your Wi-Fi Access Point by clicking on this link.

Your Wi-Fi Access Point should be installed within 15 feet (5 meters) of your Sesame smart lock, but of course, the closer the better! Connection speed will be much faster if your Wi-Fi Access Point is next to your Sesame than if it's across the room or down a hall.

Each Wi-Fi Access Point can be paired with only one Sesame, so you would need one Wi-Fi Access Point for each Sesame you would like to connect to remotely.

To grant access to Sesame via Wi-Fi, add permitted users as managers rather than guests.

Guests can lock/unlock Sesame via Bluetooth and have access to auto-unlock (iOS & Android) and knock to unlock (iOS only).

Managers can lock/unlock Sesame, add/remove guests, enable auto-unlock (iOS & Android) and knock to unlock (iOS only), and view the history log. If the owner has linked Sesame with a Wi-Fi Access Point, managers can also connect to Sesame via Wi-Fi. However, the manager will not see the Wi-Fi Access Point in their account.

Please note that a software update is required to enable the manager role. Currently an iOS device is required for Sesame software update. Click on your Sesame > Status > Change Settings > Software version to update the Sesame software. A Bluetooth connection is required to update Sesame software.

Please reset your Wi-Fi Access Point:

1. To reset your Wi-Fi Access Point, find a straight pin or unbend a paperclip.
   
2. Unplug your Wi-Fi Access Point and insert your tool into the pinhole at the side of the Wi-Fi Access Point. Press the reset button inside.
   
3. Keep the reset button pressed, plug in your Wi-Fi Access Point again, then release 2 seconds after the Wi-Fi Access Point has power.
   
4. IMPORTANT: Do not unplug or attempt to re-add the Wi-Fi Access Point until the light turns a steady red.
   
5. Repeat the instructions here for setting up your Wi-Fi Access Point.
   

Still have issues with your Wi-Fi Access Point? Email us at sesame@candyhouse.co.

Sometimes it can take a few moments for the Wi-Fi Access Point to connect to your Sesame, so be sure to give the app a minute or two to update. If nothing changes even after waiting, please try the following tips to see if you are able to connect to your Sesame via Wi-Fi:

1) Make sure to install your Wi-Fi Access Point as close to Sesame as possible - the closer they are to each other, the easier it will be for the Wi-Fi Access Point to connect

2) Update your Sesame app to the latest version. If it's up to date, log out and log in again.

3) Make sure you are selecting a 2.4GHz network to connect your Wi-Fi Access Point. Make sure you don't have a MAC address filter and that the WLAN channel is 1~11.

4) Check the light on your Wi-Fi Access Point. If it's steady red, it hasn't been set up. If it's blinking blue, it's connected to the internet. If it's blinking red, it is NOT connected to the internet. To re-connect it, turn on Bluetooth on your phone and connect to your Wi-Fi Access Point. Clicking on your Wi-Fi Access Point and click on the Wi-Fi module icon in the middle of the screen. Click on the Wi-Fi network information and update the password to reconnect.

5) If your Wi-Fi Access Point is still having connection issues, power your router and modem off and then back on.

6) Unplug and re-plug the Wi-Fi Access Point.

7) Unlink and re-link Sesame

8) Remove the Wi-Fi Access Point from your account and re-add it

If you are still having these issues after following these steps, please email sesame@candyhouse.co and provide the following information so we can take a look:

1. Video of your Sesame and Wi-Fi Access Point setup, particularly the light on the Wi-Fi Access Point (please send a link if over 15MB)

2. Screenshot of any error messages

3. Screenshots or screen capture of the following:

• WiFi Module Settings pages (page with cloud/cube/Sesame and page with WiFi module name/SSID/version)
  
• Sesame page when attempting to connect via Wi-Fi
  
• Account settings page showing account email address
  

We will take a look and offer additional troubleshooting tips. If we determine your Wi-Fi Access Point to be defective, we'd be happy to process a free replacement under our 1-year warranty.