Both Sesame and the Wi-Fi Access Point are available now! You will receive a tracking number once your order ships. Please give us 1-2 business days for shipping, and 3-7 business days for delivery.

Please also check our Shipping page for important information regarding our policies. Please note that we are not responsible for custom duties charged to international customers.

Question about your order? Please email sesame@candyhouse.co.

CANDY HOUSE offers a 30-day return policy for our products.

• • If you are not satisfied with your purchase, please contact us within 30 days to initiate a return.
• • Please ensure that the item you're returning is unopened & unused. If showing signs of wear or damage, we reserve the right to deduct a 15% restocking fee from the refund.
• • Only items that have been purchased directly from candyhouse.co can be returned to CANDY HOUSE. If purchased from a different retailer, please contact the seller directly for their return policy.

For details on our full return policy, please see our Returns page.

We believe in providing quality products to our customers. If you notice any issues with your device, please email sesame@candyhouse.co so we can take a look. CANDY HOUSE is happy to replace defective products for up to one year from the date of receipt. Please see our Returns page for more information on our 1-year limited warranty policy.

Thanks for asking! You can stay updated on new product features via our blog, our newsletter, our Facebook, or our Twitter! 

If you have any questions or feedback for us, feel free to email sesame@candyhouse.co.

Sesame is a robot you install over your deadbolt. Since there's no need to take apart your existing lock or replace any of its part, Sesame can also be considered a retrofit smart lock. Sesame adheres directly to your door and grips onto your lock's knob, then uses its motor to turn the knob and lock/unlock your door.

With Sesame installed, you have more options - you can lock or unlock your door with your key, turn the thumb turn manually, or pass a command to Sesame from your phone via Bluetooth. You can also ask Sesame to generate guest keys for your friends and family so they can also lock and unlock Sesame from their phones. You can even set up Sesame so it'll automatically unlock when you arrive and lock after a set period of time.

The Wi-Fi Access Point is an accessory that serves as a bridge between Sesame and your Wi-Fi network. With the Wi-Fi Access Point, you can connect to Sesame from anywhere in the world as long as you have an internet connection, allowing you to lock/unlock your door, manage guest access, and receive real-time notifications - all while away from Sesame. It's possible to use Sesame without the Wi-Fi Access Point, but if you want remote access to the Sesame smart lock, you'll definitely want to pick up the Wi-Fi Access Point as well!

Please download our Sesame Compatibility Checklist and print it out to see if Sesame will work on your lock. If you have any questions, please email photos of your lock with and without the cutout to sesame@candyhouse.co so we can check out the photo and let you know our thoughts on compatibility!

Depending on your specific lock, we may also be able to help generate 3D printing files for adapters that will make your lock compatible with Sesame if the cutout doesn't fit. We will need a photo of your lock as well as the six measurements listed below. Please email your photo and measurements (in mm please!) to sesame@candyhouse.co and we'd be happy to send you a 3D printing file for an adapter that will hopefully allow you to use your lock with Sesame.

Sesame is AES 256-bit and TLS 1.2 encrypted, and we also have protocols in place to protect against relay attacks and man-in-the-middle attacks. No one will be able to brute force a connection to your Sesame and unlock it without the correct credentials. 

However, you do need to take some basic steps to keep your Sesame account password secure - social engineering can be a greater risk than hacking by a complete stranger. To protect yourself from unauthorized access, make sure you keep your username and password in a safe place and do not share your login credentials with anyone - add them as a guest to grant access instead. Please note that CANDY HOUSE will never ask for your password, only for the email address associated with your account, so let us know if you ever receive any suspicious emails asking for your password.

Yes! You can still use your original key to lock/unlock your door after you install Sesame. Sesame is installed over the thumb turn on the inside of your door and will turn with the knob if it is locked/unlocked manually or with a key. You'll still be able to use your spare key to get in if you don't have your phone with you.

The Sesame smart lock is compatible with smartphones with Bluetooth 4.0 running iOS 8.0 & above (Sesame on the App Store) or Android 4.3 & above (Sesame on Google Play).

Check out our video for registering your new Sesame: How do I find and register my Sesame?

Check out our tutorials for more information! Please note that knock to unlock is available only on iOS devices.

How do I set up Auto-Unlock?

There is no limit on the number of Sesame smart locks that can be managed with one account, allowing users to easily manage access to real estate, holiday homes, or rental properties.

We provide two Panasonic CR123A 3V lithium batteries with your Sesame smart lock. According to our in-house tests, the batteries are good for 5000 actions with Sesame, which means they should last for around 500 days if you use your Sesame 10 times a day. To change the batteries, simply push down on the center of your Sesame to remove the cover and replace your batteries.

Please note that the battery percentage is based on voltage rather than capacity, so we recommend changing the batteries as soon as you receive the low battery notification! For more details, check out this forum post on battery life.

Please note that the Sesame Watch App only works with Series 2 or later Apple Watches. If you are having trouble getting the Sesame to work on your Apple Watch, check out our troubleshooting tips here:

Yes, you can give permission/access to anyone you'd like as long as you have their email address! Simply enter your guest's email address in the app, and they'll receive an invitation to download the Sesame app and verify their account. Once they have activated their account, they will automatically have access to Sesame and be able to lock/unlock it via Bluetooth. They will also be able to set up auto-unlock if they'd like!

You can see our tutorial for more information: How Do I Add and Remove Guests and Managers?

Managers

Managers have the ability to do the following:

• • Lock and unlock Sesame at any time via Bluetooth
• • Add and remove guests and edit guest access times via Bluetooth
• • Enable knock and auto-unlock for themselves
• • View Sesame history

Managers can also do the following if the owner has linked Sesame to the Wi-Fi Access Point (please note that the Wi-Fi Access Point will not be visible in the manager's app):

• • Lock and unlock Sesame at any time remotely via Wi-Fi
• • Add and remove guests and edit guest access times remotely via Wi-Fi
• • Enable and receive notifications

Guests

Guests have the most limited access and can only do the following:

• • Lock and unlock Sesame via Bluetooth during permitted times (guests can never connect to Sesame via Wi-Fi)
• • Enable knock and auto-unlock for themselves

For more information, check out our tutorial: How Do I Add and Remove Guests and Managers?

The owner of the Sesame smart lock can grant access to up to 99 guests and managers.

You can borrow a friend's phone, download the Sesame app, and login with your account to unlock your door. Just remember to sign out afterwards!

If you have your spare key, you will also be able to unlock your door with your key instead of a phone.

You can always use your key to open the door.

Alternatively, you can also borrow a friend or neighbor’s phone to download the app, use your login to access the door, then delete the app.

Yes! Please check out the CANDY HOUSE Developer Site for more information on Sesame's cloud API. Please note that you'll need to have a Wi-Fi Access Point in order to connect to Sesame via the internet. Please also be sure to enable Cloud Integration under Sesame > Status > Change Settings > Integration. 

If you're interested in checking out the API but have no idea how to get started, we have a no-programming-knowledge-needed tutorial that walks you step-by-step through setting up the API so you can control Sesame from your computer instead of through the Sesame app.

Sesame not working? Sesame disconnected from your phone? Or experiencing other problems with Sesame?

Here are the troubleshooting steps we recommend you try first:

1) Force quit and restart the Sesame app

2) Toggle your Bluetooth on and off

3) If you are an iOS user, clear the Bluetooth cache by going to the Bluetooth Menu, selecting your Sesame, clicking "Forget This Device", then return to your app and allow your phone to pair with Sesame again

4) Reinstall the Sesame app

5) Restart your phone

6) Remove and replace the batteries, or replace with new batteries if the current ones are low. Here's a video showing how: How to Change the Batteries in a Sesame

7) Unregister and re-register your Sesame. If you are an iOS user, you will need to clear the Bluetooth cache by selecting "Forget This Device" in the Bluetooth menu. Here's a tutorial for how to do so: How do I remove/unregister Sesame from my app? Then, manually reset your Sesame: How do I reset my Sesame manually? Once you've reset your Sesame, you'll be able to add your Sesame again and set it up like new. Please note you will need to re-add any guests or managers.

8) If your Sesame has gotten stuck and doesn't move smoothly, realign the gears with this video: How to fix your Sesame

You can also check out the CANDY HOUSE Forum (sign in with your Sesame account email and password!) to see if anyone's experienced similar issues and what their solution was.

If you're still experiencing issues after trying the steps above, please email sesame@candyhouse.co with the following information:

1) Order number

2) Device, OS version, and Sesame app version

3) Email address associated with your Sesame account

4) A video showing Sesame malfunction (please provide a link if your file is over 15 MB)

5) Screenshots of your app during malfunction

6) Any additional information on the nature of the malfunction you feel would be relevant, and what troubleshooting steps you've attempted

We'll do our best to help troubleshoot the issue and get your Sesame working again. If we determine your Sesame to be defective, we would be happy to arrange a replacement under our 1-year warranty policy.

The Wi-Fi Access Point is a bridge that connects your Sesame to the internet.

With the Wi-Fi Access Point (and assuming you have internet access), you can
1. Remotely access your Sesame smart lock no matter where you are
2. Remotely grant or revoke access for your guests no matter where you are
3. Receive instant notifications whenever someone locks or unlocks Sesame, no matter where you are
4. Link your Sesame to Google Assistant, Amazon Alexa, Siri, IFTTT, API, and more!

Without the Wi-Fi Access Point, you can access, grant or revoke access, and get notifications only when you are within Bluetooth range of your Sesame smart lock.

Your Wi-Fi Access Point should be installed within 15 feet (5 meters) of your Sesame smart lock, but of course, the closer the better! Connection speed will be much faster if your Wi-Fi Access Point is next to your Sesame than if it's across the room or down a hall.

Each Wi-Fi Access Point can be paired with only one Sesame, so you would need one Wi-Fi Access Point for each Sesame you would like to connect to remotely.

We've emailed our backers and preorder customers to requested updated shipping addresses so we can send you your Wi-Fi Access Point, but our emails may have gotten caught in your spam filter! Please email the information below to sesame@candyhouse.co so we can send you your Wi-Fi Access Point:

1. Order or backer number
   
2. Shipping address
3. Phone number

Check out our tutorial!

Lots! You can now lock and unlock Sesame and manage guests and managers via Wi-Fi from anywhere in the world, receive notifications, and get real-time history updates. In addition, there are tons of cloud integrations you can take advantage of:

1. Use Sesame with Google Assistant via the Sesame Lock Action, or add your Sesame as a Google Home device! (available in English and Japanese)
2. Use Sesame with Amazon Alexa with the Sesame Alexa Skill! (available for US, JP, UK, CA, and AU regions)
3. Use Sesame with Siri via Siri Shortcuts!
4. Use our IFTTT applets (or make your own!) to link your Sesame to a wealth of different services
5. Use fan-created QSesame or Homebridge-Sesame to link your Sesame to HomeKit and Siri
6. Use fan-created SmartThings integration to link your Sesame to SmartThings
7. Check out other third-party plugins Sesame fans have made
8. Use our cloud API to send commands to your Sesame from your own app or program or try out our no-programming-knowledge-needed API tutorial

If you have any questions about any of these features, please email sesame@candyhouse.co so we can help!

To grant access to Sesame via Wi-Fi, add permitted users as managers rather than guests. You can see our tutorial here: How Do I Add and Remove Guests and Managers?

If you don't see the option to add managers, please update your Sesame firmware. To do so, click on your Sesame > Status > Change Settings > Software version to update the Sesame software. A Bluetooth connection is required to update Sesame software.

Please reset your Wi-Fi Access Point:

1. To reset your Wi-Fi Access Point, find a straight pin or unbend a paperclip.
   
2. Unplug your Wi-Fi Access Point and insert your tool into the pinhole at the side of the Wi-Fi Access Point. Press the reset button inside.
   
3. Keep the reset button pressed, plug in your Wi-Fi Access Point again, then release 2 seconds after the Wi-Fi Access Point has power.
   
4. IMPORTANT: Do not unplug or attempt to re-add the Wi-Fi Access Point until the light turns a steady red.
   
5. Repeat the instructions here for setting up your Wi-Fi Access Point.
   

Still have issues with your Wi-Fi Access Point? Email us at sesame@candyhouse.co.

If the current Wi-Fi Access Point firmware version is NOT v.4, please try the following steps to see if you are able to complete the update:

1. Make sure your app has been updated to the latest version
2. Move your phone as close as possible to your Wi-Fi Access Point during the update
3. Log out and login again
4. Toggle Bluetooth off and back on
5. Restart your phone
6. Unplug and replug the Wi-Fi Access Point

If your current version is v.4, you will not be able to update the firmware version due to a bug with v.4. Please factory reset the Wi-Fi Access Point to a previous version:

1. To reset your Wi-Fi Access Point, find a straight pin or unbend a paperclip.
2. Unplug your Wi-Fi Access Point and insert your tool into the pinhole at the side of the Wi-Fi Access Point. 
3. Press the reset button inside.
4. Keeping the reset button pressed, plug in your Wi-Fi Access Point again, then continue holding for 60 seconds after the Wi-Fi Access Point has power. Release once the Wi-Fi Access Point light changes to blue. 
5. IMPORTANT: Do not unplug or attempt to re-add the Wi-Fi Access Point until the light turns a steady red.

Once your Wi-Fi Access Point has been reset, you can register it to your account again. The firmware version will return to the version your Wi-Fi module was originally shipped with.

If the issue persists after following the tips above, please send us the following information:

1. Order number
2. Sesame account email address
3. Screenshot of when the update failed
4. Wi-Fi Access Point serial number

We will look at the provided information to determine the next step. Thanks!

Sometimes it can take a few moments for the Wi-Fi Access Point to connect to your Sesame, so be sure to give the app a minute or two to update. If nothing changes even after waiting, please try the following tips to see if you are able to connect to your Sesame via Wi-Fi:

1) Make sure to install your Wi-Fi Access Point as close to Sesame as possible - the closer they are to each other, the easier it will be for the Wi-Fi Access Point to connect

2) Update your Sesame app to the latest version. If it's up to date, log out and log in again.

3) Make sure you are selecting a 2.4GHz network to connect your Wi-Fi Access Point. Make sure you don't have a MAC address filter and that the WLAN channel is 1~11.

4) Check the light on your Wi-Fi Access Point. If it's steady red, it hasn't been set up. If it's blinking blue, it's connected to the internet. If it's blinking red, it is NOT connected to the internet. To re-connect it, turn on Bluetooth on your phone and connect to your Wi-Fi Access Point. Clicking on your Wi-Fi Access Point and click on the Wi-Fi module icon in the middle of the screen. Click on the Wi-Fi network information and update the password to reconnect.

5) If your Wi-Fi Access Point is still having connection issues, power your router and modem off and then back on.

6) Unplug and re-plug the Wi-Fi Access Point.

7) Unlink and re-link Sesame

8) Remove the Wi-Fi Access Point from your account and set it up again

If you are still having these issues after following these steps, please email sesame@candyhouse.co and provide the following information so we can take a look:

1. Order number
2. Sesame account email address
3. Photo showing distance between Sesame and Wi-Fi
4. Description or video of light on Wi-Fi Access Point
5. Screenshots or screen capture of the following: 

• Any error messages
• Status page when trying to connect to Sesame via Wi-Fi
• Wi-Fi Module Settings page (showing icon between cloud and cube)

We will take a look and offer additional troubleshooting tips. If we determine your Wi-Fi Access Point to be defective, we'd be happy to process a free replacement under our 1-year warranty.