Sesame is available now! Your package will arrive via DHL within 7 business days of placing your order.

The Wi-Fi Access Point is currently pre-order only. We will be shipping out Wi-Fi Access Points once it is available.

Note: If you order both the Sesame smart lock and the Wi-Fi Access Point, we will ship Sesame to you first. The Wi-Fi Access Point will be shipped to you once it's available (at no additional shipping cost).

We strongly believe in our product quality and performance. Every CANDY HOUSE product goes through thorough quality control testing before being shipped to you. A defective product is unlikely, but possible. CANDY HOUSE is happy to replace defective products for up to one year from the date of receipt. Please see our Returns page for more information on our 1-year limited warranty policy. 

There are a few important things to keep in mind when returning a product you purchased online from CANDY HOUSE:

• If you are not satisfied with your purchase, please contact us within 30 days to initiate a return.
• Please ensure that the item you're returning is unopened & unused.
• Only items that have been purchased directly from CANDY HOUSE can be returned to CANDY HOUSE. CANDY HOUSE products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• For details on the returns policy, please see our Returns page.

You can sign in to theCANDY HOUSE Forum with your Sesame account email and password! Feel free to discuss Sesame with others, ask for help, and even hang out with founder Jerming!

Thanks for asking! You can stay updated on new product features via our blog, our newsletter, our Facebook, or our Twitter! 

If you have any questions or feedback for us, feel free to email sesame@candyhouse.co

Sesame is protected under Military Grade Encryption, AES 256-bit and TLS 1.2 encrypted.

Yes, you do NOT need to replace your lock when you install, so you'll still be able to use your original key. However, we recommend using your original as a back-up.

You can always use your key to open the door.

Alternatively, you can also use a friend or neighbor’s phone to download the app, use your login to access the door, then delete the app.

Sesame smart lock is compatible with smartphones with Bluetooth 4.0 running iOS 8.0 & above (Sesame on the App Store) or Android 4.3 & above (Sesame on Google Play).

There is no limit on the number of Sesame smart locks that can be managed with one account, allowing users to easily manage access to real estate, holiday homes, or rental properties.

We provide two Panasonic CR123A 3V lithium batteries with your Sesame smart lock. According to our in-house tests, the batteries are good for 5000 actions with Sesame, which means they should last for around 500 days if you use your Sesame 10 times a day. To change the batteries, simply push down on the center of your Sesame to remove the cover and replace your batteries.

Yes, you can give permission/access to anyone you'd like, but they need to download the Sesame app, create an account, and verify their account before they can be granted access. You can see our tutorial for more information: How Do I Add a Guest?

We'll be streamlining this process in a future update, so please keep an eye on our blog or sign up for our newsletter for updates!

The owner of the Sesame smart lock can grant access to up to 99 guests.

Make sure you've entered your email correctly, then check your spam, junk, and/or trash folders if you can't find your verification email in your inbox.

Yes! Please check out the CANDY HOUSE Developer Site for more information on Sesame's cloud API. Please note that you'll need to be in our iOS Beta Testing Program or have a Wi-Fi Access Point in order to connect to Sesame via internet.

Check out our video for registering your new Sesame: How do I find and register my Sesame?

Check out our tutorials for more information:

How do I set up Auto-Unlock?

To reset your Sesame, use a paperclip to press the reset pinhole at the bottom of your Sesame until the blue LED light is steady.

You may refer to the tutorial video here: How To Reset Your Sesame

Here are the steps we recommend you try first:

1) Remove the connection between your Sesame and your phone. If you are an iOS user, you will need to clear the Bluetooth cache by selecting "Forget This Device" in the Bluetooth menu. Here's a tutorial for how to do so: How do I remove/unregister Sesame from my app?

2) Manually reset your Sesame. Remove the cover by pushing down on the center of your Sesame, then press the reset button at the back for at least 5 seconds. Here is a tutorial that may help: How do I reset my Sesame manually?

3) Remove and replace the batteries. Here's a video showing how: How to Change the Batteries in a Sesame

4) If your Sesame has gotten stuck and doesn't move properly, remove the cover of your Sesame by pushing down on the center and lifting the cover away, then follow the steps in this video to fix your Sesame: How to fix your Sesame

You can also check out the CANDY HOUSE Forum (sign in with your Sesame account email and password!) to see if anyone's experienced similar issues and what their solution was.

If you're still experiencing issues after trying the above, please email sesame@candyhouse.co with the following information:

1) Order number

2) Device, OS version, and Sesame app version

3) Email address associated with your Sesame account

4) A video showing Sesame malfunction (please provide a link if your file is over 15 MB)

5) Screenshots of your app during malfunction (if applicable)

6) Any additional information on the nature of the malfunction you feel would be relevant and what troubleshooting steps you've attempted

We'll do our best to help troubleshoot, or arrange a replacement under our 1-year warranty policy if we deem your unit to be defective!

With the Wi-Fi Access Point, you can
1. Remotely access your Sesame smart lock no matter where you are.
2. Remotely grant or revoke access for your guests no matter where you are.
3. If someone lock, unlocks, or knocks on your door, you can be immediately notified by Sesame no matter where you are.

Without the Wi-Fi Access Point, you can access, grant or revoke access, and get notifications only when you are within Bluetooth range of your Sesame smart lock.

We are planning to begin deliveries of the Wi-Fi Access Point in June 2017, with the target to deliver all pre-orders by the end of 2017. It is currently only available as a pre-order.

The Wi-Fi Access Point will have a USB plug, so it can be used in any country as long as you have a USB power adapter!

Your Wi-Fi Access Point should be installed within 33 feet (10 meters) of your Sesame smart lock, but we recommend installing it within 15 feet (4.5 meters) for optimal performance and reliability.

You can use one Wi-Fi Access Point for up to 5 Sesame smart locks, but keep in mind that all Sesames need to be within 33 feet (10 meters) of the Wi-Fi Access Point to connect.

If you have a spare iOS device running iOS 8.0 or later, you can download our beta Virtual Station app and use it as a bridge between your Sesame and your Wi-Fi network! To receive an invitation to download Virtual Station, sign up for our iOS Beta Testing Program and follow the intructions here.